The Juliano's Difference

We can’t believe that it is almost 17 years since we first met you. You were a young guy just starting your pool business. Building an inground pool is a big commitment, financially and otherwise. We considered three companies. But we chose you. We liked your focus, your energy level, and especially your commitment to deliver on the promises you made to us. Turned out, it was a very good decision on our part. The pool has been wonderful, as has been the responsiveness, professionalism, and knowledge of all your team members whenever we’ve been in the store or had service calls. They’re top notch and Juliano’s service level is pretty rare these days. Not sure if your ‘secret sauce’ is hiring the right people or the training you provide, but either way it is impressive and makes for a great customer experience. Over the years, we’ve directed friends and acquaintances to Juliano’s Pools. Some for new pools, some for maintenance. Feedback has always been positive. As we write this, another pool season is winding down. And, members of your team are in the midst of replacing our pool liner with their usual high level of courtesy, professionalism, and efficiency. The main reason for writing this letter is to thank you for standing up and doing the right thing for the customer, in this case us. You can imagine our dismay when it turned out that the replacement pool liner we had installed a few years ago was defective and the manufacturer declined to honor its warranty. Without hesitation, your response was ‘I’m doing right by my customer and will correct this for them’. So, thank you for making this situation right. To us, it demonstrates the underlying customer values that you’ve built your business on. And, congratulations for building a successful business that is a pleasure to deal with.

We are really excited about the “whole project” and what a fantastic job you did of coordinating everything. We will be so proud to let people know about you and your company.

Thank you Bryan and thanks to all your team’s hard work and patience thru out all phases of the project. Awesome service from beginning to end.

This note is to express to you my satisfaction with your service. Thanks for your quick, efficient, and professional service! Juliano’s has my personal reference.

I’ve been a customer of yours for the past two years. I’m writing to tell you how great two people are in your company: Eric, who usually opens and closes my pool with his partner, and Nancy in the store. These two people are enormous assets to your organization. They are the ones meeting with those who use your services and buy your products, “in the field,” so to speak, and you couldn’t have two better representatives.

After your visit they were so impressed with how much time you spent discussing their needs and going over everything involved, along with their options, etc. The definitely felt that on that first visit that you went far and beyond. They felt that everything I told them was reinforced and they were happy that they spoke with you before proceeding.

Congratulations on your company’s admirable customer service record at the BBB! Your company has not been the subject of any formal complaints within the past three years (our standard reporting period). Your company’s outstanding record shows a true commitment to quality customer service and business self-regulation.

Thank you for being so kind to replace our mailbox. We didn’t realize that the base had been disturbed and cracked. You have been impressive to watch these past several weeks as you care for our neighbors, Larry & Tara Bogucki.