The Juliano's Difference

Dear April and Brian Juliano: Thank you for the informative and comprehensive letter of intent and procedures for our upcoming inground installation. Suffice it to say that the entire Palladino family is ecstatic over the process becoming a reality soon. The grandchildren, though, want to swim tomorrow!

You have a true gem in Chris Low, for not only was he a consummate professional with a foundation of product knowledge, technical acumen, and company kudos, but he was also patient and honest in guiding us through our selections. We were comfortable, at ease, and completely trusting in his recommendations and guidance. After a comprehensive biographical journey through the Juliano business integrity, we would never have thought to even consider anyone else for our major investment.

Accept our thanks for an incredibly smooth journey, thus far, and maintain your stellar reputation through our wishes for the best of health.

Hi Brian! I again want to thank you and your team, from the bottom of my heart for always going “above & beyond” for me! I appreciate it more than you shall ever know!

Thank you so much, Tim! It was a pleasure meeting you, as well, and I hope you have a wonderful holiday season. I have to tell you that this entire process with Juliano’s and Mancini for the concrete has been an absolute pleasure. I cannot rave enough about the process and the workmanship. I am looking forward to many years enjoying the pool and to planning the surrounding gardens for next year.

Thank you. The guys did great! I’m very pleased with everything.

We can’t believe that it is almost 17 years since we first met you. You were a young guy just starting your pool business. Building an inground pool is a big commitment, financially and otherwise. We considered three companies. But we chose you. We liked your focus, your energy level, and especially your commitment to deliver on the promises you made to us. Turned out, it was a very good decision on our part. The pool has been wonderful, as has been the responsiveness, professionalism, and knowledge of all your team members whenever we’ve been in the store or had service calls. They’re top notch and Juliano’s service level is pretty rare these days. Not sure if your ‘secret sauce’ is hiring the right people or the training you provide, but either way it is impressive and makes for a great customer experience. Over the years, we’ve directed friends and acquaintances to Juliano’s Pools. Some for new pools, some for maintenance. Feedback has always been positive. As we write this, another pool season is winding down. And, members of your team are in the midst of replacing our pool liner with their usual high level of courtesy, professionalism, and efficiency. The main reason for writing this letter is to thank you for standing up and doing the right thing for the customer, in this case us. You can imagine our dismay when it turned out that the replacement pool liner we had installed a few years ago was defective and the manufacturer declined to honor its warranty. Without hesitation, your response was ‘I’m doing right by my customer and will correct this for them’. So, thank you for making this situation right. To us, it demonstrates the underlying customer values that you’ve built your business on. And, congratulations for building a successful business that is a pleasure to deal with.

We are really excited about the “whole project” and what a fantastic job you did of coordinating everything. We will be so proud to let people know about you and your company.

Thank you Bryan and thanks to all your team’s hard work and patience thru out all phases of the project. Awesome service from beginning to end.

This note is to express to you my satisfaction with your service. Thanks for your quick, efficient, and professional service! Juliano’s has my personal reference.