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Our Clients Say It Best...

We can't believe that it is almost 17 years since we first met you. You were a young guy just starting your pool business. Building an inground pool is a big commitment, financially and otherwise. We considered three companies. But we chose you. We liked your focus, your energy level, and especially your commitment to deliver on the promises you made to us. Turned out, it was a very good decision on our part. The pool has been wonderful, as has been the responsiveness, professionalism, and knowledge of all your team members whenever we've been in the store or had service calls. They're top notch and Juliano's service level is pretty rare these days. Not sure if your 'secret sauce' is hiring the right people or the training you provide, but either way it is impressive and makes for a great customer experience. Over the years, we've directed friends and acquaintances to Juliano's Pools. Some for new pools, some for maintenance. Feedback has always been positive. As we write this, another pool season is winding down. And, members of your team are in the midst of replacing our pool liner with their usual high level of courtesy, professionalism, and efficiency. The main reason for writing this letter is to thank you for standing up and doing the right thing for the customer, in this case us. You can imagine our dismay when it turned out that the replacement pool liner we had installed a few years ago was defective and the manufacturer declined to honor its warranty. Without hesitation, your response was 'I'm doing right by my customer and will correct this for them'. So, thank you for making this situation right. To us, it demonstrates the underlying customer values that you've built your business on. And, congratulations for building a successful business that is a pleasure to deal with.

We are really excited about the "whole project" and what a fantastic job you did of coordinating everything. We will be so proud to let people know about you and your company.

Thank you Bryan and thanks to all your team's hard work and patience thru out all phases of the project. Awesome service from beginning to end.

This note is to express to you my satisfaction with your service. Thanks for your quick, efficient, and professional service! Juliano's has my personal reference.

I've been a customer of yours for the past two years. I'm writing to tell you how great two people are in your company: Eric, who usually opens and closes my pool with his partner, and Nancy in the store. These two people are enormous assets to your organization. They are the ones meeting with those who use your services and buy your products, "in the field," so to speak, and you couldn't have two better representatives.

After your visit they were so impressed with how much time you spent discussing their needs and going over everything involved, along with their options, etc. The definitely felt that on that first visit that you went far and beyond. They felt that everything I told them was reinforced and they were happy that they spoke with you before proceeding.

Congratulations on your company's admirable customer service record at the BBB! Your company has not been the subject of any formal complaints within the past three years (our standard reporting period). Your company's outstanding record shows a true commitment to quality customer service and business self-regulation.

Thank you for being so kind to replace our mailbox. We didn't realize that the base had been disturbed and cracked. You have been impressive to watch these past several weeks as you care for our neighbors, Larry & Tara Bogucki.

Working with you and your company was the most satisfying and rewarding contractor experience I have ever had. You are truly a professional and always proved that your motto "Specializing in Quality" is not just words on your vehicles, but is really the way you conduct your business.

Outstanding" is the first word that comes to mind when describing your company and the installation of our pool. From your sales approach, pre-installation, installation, nightly follow-ups and the constant customer service availability.

We'd like to say thanks for all your efforts of making this pool experience go so well." Thanks for all the hard work from all of your crew.

Julianos Pools Biggest Fan!" Annie, our yellow lab, just LOVES the pool!

My wife and I would like to thank you for all of your hard work and dedication. Our pool unbelievable. The crew you have is wonderful. Every single one of your team members is courteous and reliable.

While I will put this in writing for your 'praise' file, please know it has been an absolute pleasure to have had you install our inground pool. You and your staff work in a detailed, meticulous and courteous manner, to the extent where your client is made to feel as though they are your only client. There was never an instance where something was overlooked or left unattended.

You guys are great. Choosing Juliano's to do our pool was the best choice we ever made. Have a good winter & we'll see you next spring.

All seems to be working well- the pool looks great. We'd be happy to be a reference!!

Juliano's is the best pool company around! In just 4 days they did a 100% remodel on my 30 year old pool."

I just wanted you to know how pleased we were with the installation of our new pool. It is not often that you find contractors who put customer service high on their priority list. From start to finish, the entire project went very smoothly, and we were impressed with the professionalism, hard work, and attention to detail exhibited by all of your crews throughout all phases of construction.

May Juliano's Pools Prosper! And may you always get back tenfold the goodness that you have done for others!

What a pleasure doing business with your company! Each crew has been outstanding! They are polite, meticulous in their cleanup, and caring.

Please let Brian J. and staff know that Gordon and I are very pleased with all the work everyone did on our pool - it looks great! Everyone worked hard, was very professional and courteous. Thank You.

Juliano's Pools Thank you and thank your men for all their work!!

Thank you very much for stopping at our home to look at and talk to us regarding replacing our pool liner this year. As I told you, our pool was installed in 1980 by another pool company and we do not know if they still exist anymore.

Your willingness to help with non-pool issues in our back yard does not go unappreciated. That is why we consider Juliano's Pools Best in Breed in CT. One stop shopping for pool projects. Job well done to the entire Juliano team!

It was a pleasure doing business with a company whose word is good, their follow through is professional, and their staff is talented and competent.

We want to let you know how much we appreciated the quality of work and customer respect you and your team have provided during and after the installation of our new pool this year-all the way through to the closing of our pool for the season. You have a great team working for you.

Brian and Crew,
Dotty and I thought we’d send some pics of the pool now that its been completed. It’s beautiful and we are very happy with the outcome of the pool. Thank you! Our friends and family were shocked by the before and after pics. Great job to you and your crew. We are very happy we decided to go with a Juliano's pool! It's awesome! Thanks again for all the hard work and great job on building our pool!

All the employees at Juliano's were very professional, as were they efficient. Within no-time our pool was up and running. The recommendation that Brian gave us for finishing the patio concrete work was also executed to a tee. We are completely satisfied with our new backyard getaway.

Brian, Wanted to take this opportunity to thank you and your entire team. We just had you replace our pool liner. As always, with all of our dealings with your crew, everyone was on their "A" game, customer service was exemplary, and we are very happy with the results.

Just a note of thanks for the excellent work yesterday by the team that opened our pool!

I also want to thank the whole staff for a great experience, and awesome pool! I will be sending in a full letter of appreciation in a few days.

If you want your pool built right, by the best people in the business that only use the best materials and products, Juliano's Pools is the right choice.

This pool is so over-the-top we still can't believe it's ours! When you said it was going to be "nice" you weren't kidding!! The final outcome is simple breathtaking!! The enclosed photo proves how Juliano's Pools turned our ordinary backyard into a mini-paradise for us!

Again, I really do appreciate the service I get from you guys. That is the reason I buy all my pool supplies exclusively from Juliano's, and when anyone who is thinking about a pool asks me, I always strongly recommend Juliano's Pools.

Brian,

I wanted to take a few minutes to walk you through our positive experience as we purchased a Saratoga Spa from Ed at your Hebron facility.

We have never owned a spa but have been kicking the idea around for a few years, so we had limited knowledge and little experience. Since we live in Coventry we first went to the Vernon store, where we were greeted and kindly directed to Hebron. When we entered the showroom, employees greeted us and let us know Ed was the hot tub guy.

Gentlemen;
Yesterday, October 7, 2015, your company, as prearranged, sent two men to close my pool for the season for the first ever being at my home. They showed up 15 minutes early and went right to work as if they had been closing my pool for the past 25 years. They were extremely organized and professional in the work they were scheduled to do and never stopped once until the job was completed. I was so impressed that I felt I had to put my experience in writing to you so these two gentlemen can be properly complimented.

Dear Juliano's, I have been meaning to let you know what a great job Ryan did installing our new liner then opening our pool on May 19th. He worked well after it was dark, and was determined to fix a problem with the light that he found. The water was freezing but he stuck with it until it was fixed. I offered him a tip, which he refused, telling me that his job was to provide the highest quality he could. I just wanted to let you know what a great employee you have!! Thanks Sincerely,

Good morning Nicole,
Just some feedback from one of my friends Wilfred Streb. He had Juliano’s replace a pool liner for him. He was very pleased about everything (he’s very fussy) and I think he passed the word on who did it for him.
Thank you,

Ok, you know that I am exacting in my vendor expectations. I cannot speak highly enough of this company. Treat.yo.self! Get off the fence and do it already. BUT, when you do it, tell them that I sent you. They will spoil you over and above. I get nothing. Just the satisfaction of keeping great people in business in a world that barely knows the meaning of customer service. Don't fall for the cheap promises of other companies. Juliano's may SEEM more expensive than others, but it is NOT. Others sneak in costs. You have to get your own permits. Something. Not Juliano's. Trust this cheapskate with high standards. I also like that it's family business that takes care of its employees. If you call now, you could be swimming by Memorial Day!

Brian & Crew,
Thanks for everything! Couldn’t be happier with the results!

Dear Brian,
We wanted to thank you and your entire company for the excellent work installing our pool at 6 Drumlin Circle, in Wilbraham. We could not be more pleased!

Your personnel were all super people and easy to work with. I wanted to mention a few - Eric, Trent, Ken, Bryan, Sky, and you, of course.

We continue to value the post-install experience and appreciate the help and advice is given to us on-site and in your Vernon store.

Thanks again! We are loving the pool life!

Brian,
I can't thank you enough for all your effort in helping me to accomplish the construction of my beautiful indoor lap pool. The benefits go beyond just swimming...it is healthful and peaceful in so many ways that I did not even envision when initially talking. I could not have executed this as successfully without you and your excellent team. The time and expense was well worth it since I know it will bring me many years of joy. I know I would have not gone forward without your patience , support and handwork...but I am so Happy I did . Your team consistently went above and beyond as you did...I was very pleased.!! You guys are the BEST. Thank you.

Juliano's,
The team showed up on time and did a great job for us today. They filled in our old pool being very professional and all were very courteous and considerate.

I would like to recommend Juliano's Pools to everyone needing a really super team of workers. I was most impressed with Juliano's , a very top notch company and the employees speak well for the company.

Thanks to all at Juliano's Pool, a top notch company. I'll recommend Juliano's to all my friends.
Sincerely,

For the last several years, we have trusted our pool care to Juliano's Pools and have always been satisfied. From pool openings & closings, to liner replacement to major pipe repair, the work is always top notch. Until this year, however, I have never thought to buy my pool chemicals through you. Instead, I went to a major pool retailer in the area. This year, out of sheer convenience, I decided to try your chemical package.

I had my pool put in 5 years ago and I can not say enough. Brian and his team have always been there. Customer service is their business. No question about it , this is THE #1 POOL company to do business with. Thank you for the 5 great pool seasons and many more to come.

I wanted to send a quick letter of thanks to you and the entire crew at Juliano's for a job that was far beyond expectations in every aspect of doing business. Every single member of the crew exceeded expectations and beyond with their attention to detail, professional demeanor, and the list goes on. We could not be happier with our pool and cannot wait until the Spring! I would gladly recommend, and already have recommended, your team to anyone who is interested in a pool or spa. A true class act! Lastly, as a token of appreciation, I have arranged for a cooler to be sent to the Vernon office containing 4 spiral sliced holiday hams. The cooler is addressed to Brian in hopes that they will be put to good use as he sees fit for employees. Perhaps an employee appreciation lunch, raffle prize or employee recognition? If you wouldn't mind, could you please give him a heads up? We hope you and the entire Juliano's Pool family enjoy this coming holiday season!!

Owner Brian Juliano runs an old-fashion company that cares about craftsmanship, details, quality, honestly and above all else customer satisfaction. From start to finish we had Brian's cell phone number and were encouraged to use it. He returned all calls and texts within a matter of hours (usually minutes) even on weekends and holidays. He is not only an expert with a vast amount of knowledge in pool building, he is also patient, thoughtful, intuitive, a good listener/communicator and very intelligent. My partner and I relied on him and his company to guide us from start to finish and we are beyond satified..... ......All Juliano's crews are respectful and hard working and well organized. You get a call every night before the crew comes, telling you exactly what to expect and that is what they deliver.

Sure some companies might promise to build your pool in 1 week, start to finish. Some companies might even pull it off. Juliano's, however, not only promised and delivered a pool (ONE week from start to finish), they did it with flawless execution, excellent communications, unfailing commitment to the best products and processes necessary to craft the magnificent oasis that now adorns my back yard. The entire process was a pleasure. We dealt directly with Brian Juliano who has clearly built an unparalleled company on the solid foundation of his word. His contract left nothing to chance;\: the competitive price we were quoted is the price we paid. My one regret? We can't build another one next summer!

We're so thrilled with our pool that was installed this summer! Brian and his crew are exceptional....5 star service and products! Best pool company around!

Well, today the Juliano guys finished the final grading at my house. What an incredible experience! I have never worked with such a professional, hard working and fair company. Absolutely everyone I dealt with was great. Lead by the nicest guy, Brian, the construction, building and service teams all represent the company well. I cannot thank you enough for the amazing transformation!! Next week, the pool will be open, as long as it doesn't snow...!

Dear Brian, I have been meaning to write this letter for quite some time but am just now actually sitting down to do it. I just wanted you to know that I am so impressed with every aspect of how you conduct your business. This is true from our first meeting until your team closed our pool for the winter. I have never felt compelled to write such a letter to any business until now. That is a testament to you and your team. The open and regular communication regarding every step of the process before that step was taken was second to none. And the professionalism of your staff was also quite impressive. Every person who worked on the pool knew exactly what they were doing and they did it well. Thank you for everything Brian, and please extend my sincere appreciate to your staff. I will definitely recommend Juliano’s Pools to anyone who asks!

My husband and I were impressed with the work ethic, accessibility, and professionalism Julianos pools provided our family with. The weather did not cooperate, but each and every person we interacted with was not phased by adversity and were confident that they would get their job done. I would highly recommend this company to anyone who is looking to install an inground pool.

I am positively thrilled with my new liner and installation! Everyone, as always, is beyond accommodating, polite, and professional!!

Just wanted to send this letter out to you with the greatest of thanks. This spring you came out and did the full makeover of our in ground pool and from the start to the finish project was a pleasure to experience and completed just the way your crew said it would go. I told your salesman who came out to give the quote that basically I hated this pool since I owned this home and I wanted him to make me like it!!! Well that is exactly what your entire crew did. We could not be happier with it. This past July 4th holiday week the pool was a blessing to have and our whole family enjoyed it so much. We have used this pool more this year than we have since we bought the house in 2005 and we look forward to many more years of doing so. Thanks again to your entire crew on this job well done!

Thank you for your donation to the PMC Kids Ride. We appreciate the support a great deal. This has all been a lot of fun and we can;t wait to see what is next.

Just a little note to tell you what a fabulous job your guys did on our pool renovation. Each crew that came to do their part of the reno were hard working, professional and very courteous. Our pool is brand new! It exceeded our expectations. We will highly recommend you.

Good Morning, Brian! I just wanted to let you know, my wife and I were completely satisfied with the work your team did in burying our pool. We had grass growing well within 3 weeks as we get ready to list our home. Thank you and job well done!

Thank you very much for your donation to The United Bikers of Maine Toy Run. Your donation will help to make Christmas a very happy one for Maine children.

I had my pool put in 5 years ago and I can not say enough. Brian and his team have always been there. Customer service is their business. No question about it , this is THE #1 POOL company to do business with. Thank you for the 5 great pool seasons and many more to come.

Dear Brian, I have been meaning to write this letter for quite some time but am just now actually sitting down to do it. I just wanted you to know that I am so impressed with every aspect of how you conduct your business. This is true from our first meeting until your team closed our pool for the winter. I have never felt compelled to write such a letter to any business until now. That is a testament to you and your team. The open and regular communication regarding every step of the process before that step was taken was second to none. And the professionalism of your staff was also quite impressive. Every person who worked on the pool knew exactly what they were doing and they did it well. Thank you for everything Brian, and please extend my sincere appreciate to your staff. I will definitely recommend Juliano’s Pools to anyone who asks!

Well, today the Juliano guys finished the final grading at my house. What an incredible experience! I have never worked with such a professional, hard working and fair company. Absolutely everyone I dealt with was great. Lead by the nicest guy, Brian, the construction, building and service teams all represent the company well. I cannot thank you enough for the amazing transformation!! Next week, the pool will be open, as long as it doesn't snow...!